PROBLEM:

When I enter my customer number and password and then click on Design Site, I am taken back to log in page.

RESOLUTION:

Make sure the clock is correct on your computer and not set for a future date.


PROBLEM:

When I enter my customer number and password nothing happens...it keeps asking me to enter my customer number and password.

RESOLUTION:

Try lowering your browsers Privacy Settings as they may be blocking the cookies that are used to store your sign-in credentials.

On Internet Explorer you can configure Privacy settings by clicking Tools > Internet Options and selecting the Privacy tab.